PRIVACY POLICY
At Debbie Lock Sugar Floral Design, your privacy is important. This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit this website, place an order or get in touch.
The aim is to be completely transparent about how your information is handled and to ensure you feel confident and secure when using this website.
Information We Collect
When you place an order, submit an enquiry or contact Debbie Lock Sugar Floral Design, certain personal information may be collected, including:
Your name
Email address
Phone number
Billing and delivery address
Purchase and order details
Any information you provide when contacting us
Information may also be collected automatically through website analytics and cookies, such as your browser type, device information and pages visited on the site. This helps improve the website experience and functionality.
How Your Information Is Used
Your information is only used for legitimate business purposes, including:
Processing and fulfilling orders
Responding to enquiries and customer service requests
Providing updates about your order or booking
Arranging delivery and shipping
Contacting you if there is an issue with your order
Improving products, services and website performance
Maintaining accurate business and financial records
After a purchase has been successfully completed, Debbie Lock Sugar Floral Design may contact customers regarding their order, delivery, follow-up customer service or feedback related to their experience.
Your information will never be sold, rented or shared with third parties for marketing purposes.
Payments & Third-Party Banking Services
All payments made through this website are processed securely using trusted third-party payment providers and banking systems.
Debbie Lock Sugar Floral Design does not store or have direct access to your full payment card details. Payment providers may use secure fraud prevention and verification measures to confirm transactions and help protect both customers and the business from fraudulent activity.
These third-party providers operate under their own privacy and security policies.
How Your Information Is Stored
Personal information is stored securely and only retained for as long as necessary to fulfil orders, provide customer support, comply with legal obligations or maintain required business records.
Reasonable steps are taken to protect your information from unauthorised access, misuse, loss or disclosure.
While every effort is made to keep your information secure, no online transmission or storage system can ever be guaranteed to be 100% secure.
Cookies
This website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.
Cookies may help:
Remember your preferences
Improve website performance
Analyse website traffic and visitor behaviour
You can usually adjust your browser settings to refuse or manage cookies if preferred.
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Marketing Communications
If you choose to subscribe to newsletters or updates, your contact information may be used to send occasional news, updates, workshop information or product announcements.
You can unsubscribe from marketing communications at any time by following the unsubscribe link in emails or by contacting Debbie Lock Sugar Floral Design directly.
Sharing Information With Third Parties
Your information may only be shared where necessary with trusted third parties involved in running the business, such as:
Payment providers
Delivery and postal services
Website hosting or technical support providers
Accountants or legal advisors where required by law
Only the information necessary for those services will be shared.
Your Rights
You have the right to:
Request access to the personal information held about you
Request corrections to inaccurate information
Request deletion of your personal data where appropriate
Withdraw consent for marketing communications
Ask questions about how your information is used
Requests can be made at any time by contacting Debbie Lock Sugar Floral Design directly.
Changes to This Privacy Policy
This Privacy Policy may occasionally be updated to reflect changes to the website, services or legal requirements. Any updates will be published on this page.
Contact
If you have any questions regarding this Privacy Policy or how your information is handled, please get in touch via the website contact form or email directly.
Debbie Lock Sugar Floral Design is committed to treating your information with care, respect and transparency.